Refund Policy

Wholesale Orders

CH Pack sells packaging products in wholesale, full-carton quantities. Because of the nature of bulk orders, please review your order details carefully before completing your purchase.

Damaged or Defective Products

If you receive a damaged or defective carton, please contact us within 7 days of delivery with your order number, a description of the issue, and photos of the damaged goods and packaging. We will review your claim and arrange a replacement or refund as appropriate.

Non-Returnable Items

For hygiene and logistics reasons, opened or used products cannot be returned unless they are defective. Products must be returned in their original carton and condition, with all packaging materials, for a return to be accepted.

Return Process

Before returning any goods, contact us through our Contact page to obtain a return authorization. Unauthorized returns may not be accepted. Shipping costs for approved returns are handled on a case-by-case basis.

Refunds

Once we receive and inspect an approved return, we will process the refund to your original payment method. Depending on your payment provider, the refund may take several business days to appear in your account.

Contact Us

Questions about your order or this policy? Reach out through our Contact page and we will respond as soon as possible.